Refund Policy

Every repair includes a flat $35 diagnostic labour charge. It is already built into the repair prices we publish, so a successful repair costs you exactly the price you were quoted.

If we test your device and it can't be repaired, or you decide not to go ahead after we quote you, the only amount you pay is the $35 diagnostic labour. You are never charged for parts or screens on a repair we couldn't complete.

Repairs are paid before work begins. Where a device turns out to be unrepairable, the amount you paid is refunded back to your original payment method less the $35 diagnostic labour fee.

Local pick-up around Dubbo is $22 per visit. It covers the technician's travel to collect your device and return it to you, and it is charged whether or not the repair can be completed.

Dropping your device off to us is free, and pick-up is free when we collect 3 or more devices at once. We don't pick up beyond 50km of Dubbo — outside that area devices are posted in.

The $22 pick-up fee is refunded in full if we cancel or miss a booked pick-up visit.

Postage both ways is paid by the customer. You pay Australia Post to send your device to us, and you choose and pay for tracked Australia Post return postage when you book. Mobile Repair Services Express does not cover or reimburse postage costs. If a posted-in device turns out to be unrepairable, the repair amount you paid is refunded less the flat $35 diagnostic labour fee; postage both ways is not refunded.

This means that if a posted-in device is found to be unrepairable, we refund the repair amount less the $35 diagnostic labour fee, but the postage you paid to send the device to us and the tracked return postage are not refunded.

All devices posted to us must be sent with Australia Post tracking, packed securely and labelled clearly with your name and job number.

Email sebastian@mobilerepairservicesexpress.com.au or call 0490 254 951 with your job number. Refunds are issued to the original payment method, usually within 5 business days of approval.

Faulty repairs are covered by our voluntary 12-month parts and workmanship warranty — contact us and we will inspect and make it right before any refund is considered.

Nothing in this policy limits your rights under the Australian Consumer Law, including your right to a repair, replacement or refund where a service fails to meet a consumer guarantee.