Send your device in for repair

Postage both ways is paid by the customer. You pay Australia Post to send your device to us, and you choose and pay for tracked Australia Post return postage when you book. Mobile Repair Services Express does not cover or reimburse postage costs. If a posted-in device turns out to be unrepairable, the repair amount you paid is refunded less the flat $35 diagnostic labour fee; postage both ways is not refunded.

What needs fixing?

Choose your device above and we'll show the repairs we do for it.

Your details

Return address (where we post it back)

Repair authorisation & terms

• I authorise Mobile Repair Services Express to carry out the repair work described on this job card, and confirm I am entitled to give that authorisation.
• I understand I am responsible for backing up my own data. Repairs may involve testing, resetting or replacing components, which can result in data loss.
• Parts and workmanship carry a voluntary 12-month warranty covering defects only, in addition to your rights under the Australian Consumer Law. Accidental damage, drops, liquid exposure, misuse or later unauthorised repair are not covered.
• I understand that if liquid or moisture damage is present, the voluntary 12-month parts and workmanship warranty does not apply to the device, because faults caused by liquid damage, corrosion or their resulting effects can't be separated from covered defects. Liquid damage can create unpredictable faults and risks during or after a repair, so the device's condition is documented and I will be asked for approval before any extra chargeable work. This does not limit my rights or remedies under the Australian Consumer Law.
• Repairs are paid before work begins. If a device cannot be repaired, you only pay one flat $35 diagnostic fee (local pick-up & return included); any remaining balance is refunded to you. Postage paid for sent-in devices is not refunded.
• If the fault turns out to be more complex than first assessed, work stops and I will be contacted for approval before any additional chargeable work.
• Nothing here excludes my rights under the Australian Consumer Law.
• Pick-ups and drop-offs can be booked hourly between 9:00am and 6:00pm. Each visit takes 30–45 minutes, and a technician confirms every time with you before it is locked in.
• Local pick-up around Dubbo is $22. Dropping your device off to us is free, and pick-up is free when we collect 3 or more devices at once.
• We don't pick up beyond 50km of Dubbo. Customers outside that area post their device in to us.
• Postage both ways is paid by the customer. You pay Australia Post to send your device to us, and you choose and pay for tracked Australia Post return postage when you book. Mobile Repair Services Express does not cover or reimburse postage costs. If a posted-in device turns out to be unrepairable, the repair amount you paid is refunded less the flat $35 diagnostic labour fee; postage both ways is not refunded.
• Devices posted to us must be sent with Australia Post tracking, packed securely and labelled clearly with the customer's name and job number.
• Mobile Repair Services Express accepts no liability for damage or loss that occurs in transit before a device reaches us, or after a posted device leaves us. Nothing here excludes rights under the Australian Consumer Law.

To send: accept the repair notice and terms, and confirm your signature.